WELCOME TO MTB BUSINESS SERVICES:

We provide virtual professional administrative and desktop publishing services to small businesses around the country.

As any small business owner knows... when you put your mind to it you can do anything! What they may not initially realize is that once the ball starts rolling, you might not have the time to do "everything"! A virtual assistant provides services on an as needed basis which increases your efficiency without increasing your overhead or creating an un-needed expense.

Have you ever been working along and got to thinking "It would be nice to have someone type up the notes I took at that meeting today...." or "I wish I could add some graphics and fix the formatting in this document I need to send to a client". Have you written content to a report or book and now need someone to typeset it? Need someone to read through a government proposal and create a specs sheet for you so you can gather the necessary data rather than sitting down to read through 100 pages yourself? Promise a client a compilation of findings but now need to find the time (or someone) to compile the data and manage a time line for you? We can do all that and more!

At MTB Virtual Business Services we can offer you all of the professionalism and skills of an in house secretary or assistant at reasonable rates and with no overhead costs to you. Please see our "Benefits" for further comparisons.

We look forward to working with you!

Michelle Beaulieu-Hancock, CEO

BENEFITS:

Very simply, hiring a virtual assistant is convenient and saves you money. Compare utilizing a virtual assistant with hiring an employee. Employees, shall we say, are complicated. The real cost of an employee is 2 to 2 ½ times their salary. If you hire an employee, you have to:

• Pay Employer Social Security Taxes
• Collect and Pay FICA Taxes
• Pay Worker's Compensation Insurance
• Pay Federal and State Unemployment Taxes
• Comply with OSHA
• Comply with the Federal Fair Labor Standards Act (FLSA) including Minimum Wage and Overtime Payment
• Comply with Employee Retirement Income Security Act (ERISA)
• Possibly pay medical benefits, dental benefits, vision care benefits
• Possibly pay vacation time, sick time and holiday time
• Possibly pay for other employee benefits such as 401K, retirement plans
• Pay someone to administrate the above

In addition you have legal responsibilities that include employee policies on working hours, sexual harassment, vacation time, sick time, leave of absence, holidays, benefits, performance reviews, grievances, terminations, substance abuse and training.

Also, if you hire someone and lay them off, your unemployment rate may increase for years to come. If you have the unpleasant experience of needing to fire an employee, make sure you have legal grounds or you may face a lawsuit. In contrast, hiring a virtual assistant is simple.

• No extra office space is required
• No extra rent
• No need to buy an extra desk, chair, phone or supplies
• No need to buy additional computer equipment or fax machine
• No computer training needed
• No time wasted on breaks or personal issues
• You only pay for "Time on Task" or by project
• A VA is an Independent Contractor - no employee complications
• Works only when you need services
• Convenient when your current staff gets overloaded
• Frees up your time to focus on more important matters
• Handles your seasonal or periodic projects
• Is a sounding board if you need one
• Helps you stay on track and on schedule

A virtual assistant knows the value of the opportunity of working with you. They have dreamed of being in business for themselves. Many of them work from home which they treasure. For these reasons, they will work very hard, be loyal, dedicated and prove to be a great resource.

SERVICES WE CAN PROVIDE:

We offer a variety of different services. Although most of our daily tasks are listed below, if you need something accomplished that is not listed, feel free to contact us regarding, we have a wealth of associates from different fields and industries that we can tap in on. Below are some of our talents:

• Word Processing of presentations, training manuals and/or booklets, request for proposal's, general documents and reports
• Desktop Publishing of Brochures, Flyers, Magazine Ads, Newsletters, Business Forms, Marketing Materials, Training Materials, and Presentations
• Data Processing - Spreadsheets, Charts, Reports
• Database Management, Contact Management, Mailing Lists, Client Lists, Inventory Lists
• Website Management
• Research
• Preparation of private entity or government proposals
• Overview Summaries of information, research, or surveys
• Writing, Proofreading, Editing, Typesetting
• Creation or coordination of graphics to be used in Training Materials, Presentations, or Reports
• Bookkeeping Services including invoicing, quarterly statements, funds control of large projects
• Event Services Coordination including creation of invitations or announcements, tracking of RSVP's, on going status updates, prepare materials/literature for the event, create and/or send thank yous after an event
• Reminder Services - of project deadlines, when bills are due, marketing tactic reminders, personal date reminders
• Coordination and management of emails incoming and outgoing, individual or mass mailings, Coordination of the reproduction of mass mailings (snail mail)
• Inventory Control Services and Shipping and Receiving

TESTIMONIALS FROM CLIENTS:

"Michelle has an uncanny ability to zero in on exactly what you're asking for without a lot of explanation."

David M. Wood, Owner

PD Enterprises, Scottsdale, AZ

P&D Enterprises

"Michelle, I've said it several times before but it's true - I appreciate your above-and-beyond follow-through and clarifications. You really "get it"!

Patti Swisher, Business Development Associate
Leadership Development Services, LLC

http://www.leadservs.com/

"MTB Business Services are a life saver! Michelle's flexibility, expertise and professionalism are only some of her assets. We can always rely on her to help us meet our deadlines."

Deborah Williams, Fund Control Manager

William V. Harrell, CPA, Phoenix, Arizona

"Michelle Hancock is a professional executive assistant of the highest caliber...she is punctual and typically exceeds expectations."

Theresa Martinez, Owner

ASAP Solutions, Phoenix, Arizona

http://www.asap-solutions.com/

"MTB Services is great! Their graphics help our firm send messages, normally found in narrative form, in powerful and meaningful ways that leave a lasting impression on our customers and partners."

Carla C. Carter

Carla Carter & Associates, Inc., Scottsdale, Arizona

http://www.changeexcellence.com/

"Thank you for everything. You saved my life! I look forward to including you on future projects."

Maria Muto, Owner

Muto Management, Phoenix, AZ

"I want to thank you for the outstanding job done on the sponsorship package that you did for me. The letter, the time spent on getting details and the ad went way beyond my expectations."

Laura C. Pabor, Owner

lcp Paint Horses, Phoenix, AZ